Return Policy

We have a return policy of 14 days, which means you can request a return within 14 days after receiving your item.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact our customer service at support@puppiko.com or use our contact us page here. Once your return is accepted, our customer service team will provide you with the address to which you can send the return. You can contact us anytime for questions regarding returns at support@puppiko.com.

Damages and Issues: Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess and correct the issue.

Exceptions / Non-returnable Items: Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of gift cards.

Exchanges: The quickest way to get what you want is to return the item you wish to exchange and, once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@puppiko.com or on our contact us page here.

Website name: Puppiko
Company name: Blue Advertising Limited
Address: 50 Stanley Street Central 999077 Hong Kong
E-Mail: support@puppiko.com
Phone: +971 585259869
Company number: 3343725
Customer service: Monday to Friday between 9:00 am to 5:00 pm.