Frequently Asked Questions
1. What inspired Puppiko?
Puppiko was inspired by our founder, Frouline Diane Fineza,’s love for animals, especially her German Shepherds and other pets that are part of her family. She wanted to create a brand that makes life easier and happier for pets and their owners, with products designed with genuine care and experience.
2. What types of products does Puppiko offer?
At Puppiko, we offer a wide range of products designed to improve the lives of pets and their families. Our collection includes high-quality pet care supplies, accessories, toys and wellness products, all designed to promote the comfort, health and happiness of your pet.
3. Are Puppiko products safe for my pets?
Yes, at Puppiko, pet safety is our top priority. All of our products are rigorously tested and made from animal-friendly materials. We put quality first and ensure that every item is safe, durable and suitable for everyday use.
4. Do you offer breed specific products?
Our products are designed to be versatile and suitable for pets of all breeds and sizes. However, we understand that every breed has its own needs, so we are happy to help you choose the best products for your specific pet. Feel free to contact us if you need personal recommendations!
5. What is Puppiko's Return Policy?
We want you and your pet to be completely satisfied with your purchase. If you are not satisfied with an item, you can return it within 14 days of delivery for a full refund. The item must be unused and in its original packaging. For more details, please visit our return policy page here or contact our support team.
6. How can I contact Puppiko if I have questions or need support?
We'd love to hear from you! If you have any questions, need help, or want to share feedback, you can contact our customer service team via email at support@puppiko.com or on our contact us page here. We are here to help you and ensure you and your pets have the best experience with Puppiko.